The conversation is the new branch: customer-facing generative AI in banking.
Customer-facing generative AI is becoming the front door of retail banking, and the firms that get it right will reshape the competitive landscape of the next decade. The harder problem is not the conversational quality of any single agent, but the risk regime around it: guardrails, human handoff, and a supervisory layer of agents that monitor the agents. A practical view of the opportunity, the constraints, and the architecture that lets a bank ship into the channel without losing the audit committee.